GENERAL QUESTIONS


1.
Can I cancel or make changes to my order after it is placed?
2.
Can I have my order shipped to the store?
3.
Can you help me with instructions on how to measure my windows and install my blinds?
4.
Do you charge for shipping my order?
5.
Do you share my personal information with other companies?
6.
Do you ship orders to Hawaii, Alaska or internationally?
7.
How long is the warranty?
8.
Please explain the difference between inside and outside mount.
9.
Some products offer a cordless option; how does this work?
10.
Will I get an order confirmation?
11.
Will you notify me when my order ships?
12.
If I am not satisfied with my blind or shade, what are my options?
13.
The pleats in my cellular shade are not as crisp as when I first received them. Is there anything I can do to keep the pleats sharper?
14.
What if I receive my order damaged or incorrect?
15.
What are the most energy efficient shades?
16.
What is a custom window shade?
17.
How do cellular shades save energy?
18.
I didn’t receive instructions on how to install my blind or shade, how can I get instructions?
19.
I have young children and safety is a big concern for me. Do the shades have external cords?
20.
What type of window shades are most effective to darken a room?


QUESTIONS SPECIFIC TO STANDARD PRODUCTS


21.
What does "routeless" mean?
22.
My valance does not have returns, why not?
23.
Why does my blind go up unevenly?
24.
Why is my blind stuck and I can't lower it?
25.
Do your blinds come with a decorative valance?
26.
Why do you recommend that some larger sized products be made as 2 or 3 blinds?
27.
Can I shorten my blind height?
28.
Can I shorten my shade height?
29.
My tilter wand just turns and doesn't turn my slats anymore.
30.
How long will it take to receive my order?
31.
How do I clean my blind or shade?


QUESTIONS SPECIFIC TO SIMPLE FIT NO-TOOLS INSTALLATION PRODUCTS


32.
How do I measure my window?
33.
What size window will the Simple Fit shade fit?
34.
What are the mount depth requirements for Simple Fit shades?
35.
How do I install my Simple Fit "No Tools Installation" shade.
36.
What if my Simple Fit shade does not fit properly?
37.
How long will it take to receive my order?
38.
How do I clean my cellular shade?


ANSWERS: GENERAL QUESTIONS


1. Can I cancel or make changes to my order after it is placed?

Standard Products:
Production of Standard Products usually starts the first business day after we receive your order; we must be notified within 24 hours from the time the order was placed if you need to cancel or make changes. Please call our Customer Service at 1-877-804-5504 immediately. We will do our best to assist your needs, however, if your order has been put into production, we may not be able to adjust or cancel your order.

Simple Fit "No Tools" Installation:
Cancellations or modifications to your order can be done only before your order has gone into production. Production generally begins within 6-24 hours of the time of your order. If you need to cancel or modify an order, please call our Customer Service department immediately at 1-800-608-6611. We will do our best to assist your needs, however, if your order has been put into production, we may not be able to adjust or cancel your order.

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2. Can I have my order shipped to the store?

This item ships from the manufacturer, and is not eligible for free ship-to-store offers.

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3. Can you help me with instructions on how to measure my windows and install my blinds?

Yes, you will find clear, easy to follow instructions on our website for measuring and installing the product you want to order. Click here.

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4. Do you charge for shipping my order?

Standard shipping is free of charge.

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5. Do you share my personal information with other companies?

Your information will be kept confidential and used only by us. We do not share our customers' information with any other companies. Refer to our Privacy Policy for additional information

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6. Do you ship orders to Hawaii, Alaska or internationally?

Standard Products and Simple Fit (“No Tools Installation”) Products do not ship to Hawaii, Alaska or internationally.

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7. How long is the warranty?

All products come with a limited warranty. See links to specific warranty information for your product here.

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8. Please explain the difference between inside and outside mount.

Simply stated these terms refer to whether you will be installing your window coverings inside or outside the window opening. Inside mount means the blind or shade will be installed within the recessed area of your window opening. You will need a certain amount of depth in order to install a blind or shade within the recessed area of your window opening. This amount varies by product. Outside mount means the blinds or shades will be installed on the wall surface outside the window opening, or directly on the trim or molding that surrounds the perimeter of the window opening, or on a door.

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9. Some products offer a cordless option; how does this work?

A shade with the cordless option will not have any visible external lift cords. The shade can be raised and lowered by grasping the handle instead. This is a very popular option for homes with children or pets.
Cordless shades offer a safer option for homes with children or pets.

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10. Will I get an order confirmation?

When you place your order online, you will immediately receive an order confirmation by email.

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11. Will you notify me when my order ships?

Yes, you will receive an email notification the day after your order ships along with the tracking information so you will know the estimated delivery date for your order.

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12. If I am not satisfied with my blind or shade, what are my options?

Please contact customer service at 1-877-804-5504 (Standard Products) /1-888-608-6611 (Simple Fit "No Tools Installation" Products) to discuss your options. If your shade valance is 4’, 6’, 8’, or 10’ in width, please call us at 1-855-652-6164 to discuss your options.

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13. The pleats in my cellular shade are not as crisp as when I first received them. Is there anything I can do to keep the pleats sharper?

Cellular shades should be raised at least once a day and left in a closed position to retain crisp pleats.

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14. What if I receive my order damaged or incorrect?

Contact our customer service for assistance at 1-877-804-5504 (Standard Products) / 1-888-608-6611 (Simple Fit "No Tools Installation" Products) or send an email from our Contact Us page. If you are home to sign for the package, please make sure the carrier indicates this when you sign. Please keep all packaging if the shade arrived damaged.

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15. What are the most energy efficient shades?

Cellular shades provide significant energy savings for your home. All of our cellular shades provide energy efficiently, but for maximum energy savings our Double Cell or Sun Blocking Simple Fit Cellular Shades are the perfect solution. Both block the sun's hot rays in the summer and provide cozy insulation during the cold winter months. See link to Energy Efficiency

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16. What is a custom window shade?

If you exclusively design, fabricate and install a window treatment for a specific window, then it is known as custom window treatment; this design allows the proper projection, proportion, operation and finally beauty.

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17. How do cellular shades save energy?

Cellular shade fabric is made up of honeycomb shaped cells that trap air. This creates an insulating layer on the window. So in the winter your warm heated air will stay in your house while the cold air coming through the window is stopped by the shades. In the summer the reverse happens. See link to Energy Efficiency

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18. I didn’t receive instructions on how to install my blind or shade, how can I get instructions?

If you did not receive instructions in your original shipment you can click here.

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19. I have young children and safety is a big concern for me. Do the shades have external cords?

The standard products and Simple Fit “No Installation products” have no external cords.

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20. What type of window shades are most effective to darken a room?

We have several products that provide maximum privacy by blocking incoming light. Blackout cellular shades are one of the most effective. The construction of the honeycomb blackout fabric blocks light from passing through the body of the shade. (Insert link to Light Control Options)

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ANSWERS: QUESTIONS SPECIFIC TO STANDARD PRODUCTS


21. What does "routeless" mean?

A routeless blind does not have holes punched in the slats for the ladder cords to run through; instead the slats have small notches on the back of the slat to hold the ladder cords in place. This option provides additional light control and privacy. Check out our Vinyl Privacy Blind with this routeless feature.

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22. My valance does not have returns, why not?

Valances only come with returns when ordered as an outside mounting valance. When ordering your faux wood blind, if inside mount is selected, the valance that is selected normally doesn't come with returns.

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23. Why does my blind go up unevenly?

1. Check to see that all cords are untangled.
2. Next, lower the blind down and pull on the left, right and center of the bottom rail. This will alleviate and remove slack in the cords.
3. "Tug" slightly on pull cords, but do not raise blind. This will ensure all slack of the cords is removed.
4. Raise blind with pull cords, and be sure to pull with all cords evenly.

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24. Why is my blind stuck and I can't lower it?

Occasionally in shipment, the cord lock gets jammed and the pull cord will not release. Try placing the blind on a flat surface, use a flathead screwdriver to rotate the brass wheels in the pull cord opening of the head rail and at the same time pull cords to the left to unlock the blind.

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25. Do your blinds come with a decorative valance?

Yes, a decorative valance is included free of charge with each blind. For outside mount faux wood blinds, your valance will have side returns as well.

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26. Why do you recommend that some larger sized products be made as 2 or 3 blinds?

There are some size limitations on certain products; this may be due to weight, stress on the working parts of the product, or ease of operation. We recommend that faux wood blinds over 72" wide be split into 2 or 3 blinds depending on the configuration of the windows or ordered as separate blinds.

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27. Can I shorten my blind height?

Yes, refer to our instruction manuals for detailed instructions and illustrations here.

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28. Can I shorten my shade height?

No, unfortunately shades cannot be shortened.

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29. My tilter wand just turns and doesn't turn my slats anymore.

If the tilter wand will not turn or it will not turn the slats, it could be caused by one of the following: Tilter dislodged from rod, reengage. Tilter no longer functioning, contact customer service 1-877-804-5504 (Standard Products) / 1-888-608-6611 (No Tools Installation Products) or send an email from our Contact Us page. We will be glad to help you.

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30. How long will it take to receive my order?

Your order takes 2-3 business days to process. After processing your order will take 3-7 business days to arrive. Please note: From time to time, unforeseen backorders can delay the delivery of your order. In these situations, you will be notified by a customer service representative.

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31. How do I clean my blind or shade?

Window treatments can be cleaned differently. Click here (insert Cleaning link) to learn more on the best way to clean your blind or shade

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ANSWERS: QUESTIONS SPECIFIC TO SIMPLE FIT NO-TOOLS INSTALLATION PRODUCTS


32. How do I measure my window?

All Simple Fit shades are inside mount. Measure the exact inside width of the window frame from one inside edge to the other at the top of the window. Record this measurement to the nearest 1/8” (round down). Do not take any deductions for clearance. The factory will take necessary deductions for proper fit.

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33. What size window will the Simple Fit shade fit?

Custom widths: 19" - 64" in 1/8" increments Height: 72"

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34. What are the mount depth requirements for Simple Fit shades?

Mount Depth Required: Minimum – 1 ½” (Minimum amount needed for shade installation) Flush – 2” (Amount needed for installation flush with window frame)

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35. How do I install my Simple Fit "No Tools Installation" shade.

Click here to view our installation instructions and video.

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36. What if my Simple Fit shade does not fit properly?

Click here to view trouble shooting information.

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37. How long will it take to receive my order?

We will begin processing your order within 6-24 hours of receipt. Once product is made our standard shipping delivery time is approximately 3-7 additional business days.

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38. How do I clean my cellular shade?

Cellular shades can be kept clean by regular dusting or a light vacuuming with an upholstery attachment.

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